Veterans, you have a right to:

	File a written application for veterans' benefits at anytime. You can insist upon this right, even if told that you are ineligible.
	Get help from your local city or town veterans' agent or town clerk in completing your application. [M.G.L., Chapter 115, Section 3]
	Receive a full explanation of the services and veteran's benefits available under M.G.L., Chapter 115, as well as other available benefits.
	Receive a written notice and explanation of the approval or denial of your application for benefits. [108 CMR 8:02 (1)]
	Be treated with dignity and respect and to receive accurate, courteous, and timely service.
	Appeal and request a hearing if you disagree with any action taken in your case. [108 CMR 8:07 (1)]
	Expect confidentiality; personal information will not be collected or used except for the purpose of determining your eligibility for benefits.
	Receive fair and equal treatment without regard to veterans' status [M.G.L., Chapter 40, Section 51] race, ethnicity, national origin, religion, sex or handicap. [M.G.L, Chapter 151B, Section 3]
	Preference in public employment. [M.G.L. Chapter 31, Section 25 and Chapter 41, Section 112]

For additional information on your rights, speak to your local city or town Director of Veterans' Services/Veterans' Service Officer by calling your local city or town hall, or call the Department of Veterans' Services at (617) 727-3578.

Guide to Veterans' Benefits and Rights