Mayor Launches NBConnected; City’s New Mobile App and 311 System Boost Access to Non-Emergency Services
NEW BEDFORD – Mayor Jon Mitchell unveiled NBConnected on Tuesday, the City’s new mobile app and 311 phone system that connects residents to a range of municipal services.
Available on the App Store and Google Play Store, the “NBConnected” app allows users to create, track and view nearby requests for non-emergency services. Residents can report a missed trash pickup, flashing streetlight, pothole, vandalism, hanging branches and a range of other issues in just a few clicks, and watch as the system generates a work order to the appropriate City department to tackle the issue. It can also be accessed online at https://newbedfordma.citysourced.com.
The same service to solve non-emergency issues is available by dialing 3-1-1 on any mobile phone or landline anywhere in New Bedford. Callers will be connected to the appropriate City department to solve their issue. Translation is available in Spanish and Portuguese.
“We are committed to making City services more effective and efficient,” Mayor Mitchell said. “NBConnected puts City services at residents’ fingertips. For those who don’t have mobile devices, you’ll find the same services available by dialing 3-1-1.”
Mobile users can download the NBConnected app on their phones. On iPhones, use the “search” button on the bottom right of the screen while in the App Store and search for “NBConnected,” then scroll down a little to find NBConnected (look for the New Bedford green and blue Lighting the Way logo), and click “get.” Android users can enter the “Google Play” store, then hit “search” in the bottom middle of the screen. Finally, search for “NBConnected” and hit the “download” button.
Helpful Links
Download on the Google Play Store
View Mayor Mitchell’s Launch Presentation
View the App Flyer in Portuguese
The app gives users easy options to access services beyond non-emergency issues. Residents can connect to the online system to pay bills or apply for building permits, download the app to pay for metered parking around the City, browse job opportunities, and it also links to Explore New Bedford, the City’s marketing and tourism department, for an online calendar of events and happenings around the City.
While similar to the City’s previous “See, Click, Fix” app, NBConnected has additional features and is better integrated to the City’s data system to streamline response time and analyze areas to improve service delivery.
The City’s Department of Public Infrastructure and Management Information Systems partnered with Granicus on the creation and implementation of NBConnected. Granicus is a national leader in digital platforms for municipal governments and has 48 of the nation’s 50 largest cities as its clients.
The City will continue to update and expand NBConnected in the months ahead. Integration with the City’s online mapping application, GIS, is underway, as are plans to introduce a public engagement and information sharing platform to inform residents about projects and news around New Bedford.
*Published Feb. 11, 2025
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