The new Bedford Local Consumer Program
The New Bedford Local Consumer Program (LCP) operates out of the City’s Department of Community Services. Funded by and working in cooperation with the Commonwealth of Massachusetts Office of the Attorney General, the LCP provides free information and mediation to area consumers. A consumer having problems with a business may request mediation services. Staff Mediators act as an intermediary between the consumer and merchant, attempting to reach a mutually acceptable solution.
Podcast/P.S.A.: Consumer Guide: BASIC RETAIL RiGHTS
The Local Consumer Program cannot provide legal advice or representation.
How much does it cost?
The program is funded by the Office of the Attorney General and there are no fees or income guidelines for this program.
Who is eligible for mediation?
Residents of the following towns, filing against a business:
|Marion||Mattapoisett||Middleboro||New Bedford||North Attleboro|
We cannot mediate if a consumer has already initiated legal proceedings or if the complaint is against a government agency, charity or private individual.
Contact 508-979-1693 / 508-961-3020 or firstname.lastname@example.org to request a complaint form (available in English, Portuguese, or Spanish).
Complaints will be reviewed once all paperwork is received. If it does not fall within the LCP jurisdiction, it will be referred to the appropriate agency. If it does fall within the purview of the LCP, staff will mediate the complaint through an informal process via phone or mail.
Please be aware that mediation is voluntary; a business has the option to refuse to participate in the process. If LCP staff are unable to resolve a complaint, consumers are advised on other options, including how to file in Small Claims Court or how to contact the local Bar Association to find a private attorney.
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The New Bedford Face to Face Mediation Program
The New Bedford Face to Face Mediation Program operates out of the City’s Department of Community Services. Funded by and working in cooperation with the Commonwealth of Massachusetts Office of the Attorney General, the face to face mediation program provides free mediation services based on referrals from PIAC and the New Bedford Local Consumer Program.
What is FTF Mediation?
Face to Face Mediation is a non adversarial process in which parties to a dispute are supported by a neutral third party (the mediator) in identifying the disputed issues, developing options, and seeking their own fair settlement. As a neutral party the mediator has no advisory or decision-making authority.
Which types of disputes are mediated by the Face to Face Mediation Program?
- Public Interest Issues
- Owner / Contractor
- Seller / Buyer
- Landlord / Tenant
NBFTFMP has been approved by the Trial Court of MA to provide mediation services to the Fall River, Wareham District Court and Attleboro District Courts.
NBFTFMP offers presentations customized to specific customer needs.