The Neighborhood and Community Outreach Unit – (NCOU)

The Community Outreach Unit is comprised of representatives of the Community Service Department and was developed with the intention of being proactive to residents needs in the community. The NCOU, which meets weekly, attends all neighborhood meetings and special events in the community. The purpose of attending all events and meetings is to represent the City of New Bedford, and bring back information to be disseminated or to have questions answered. The Unit also responds to constituent’s needs in the community and assist those with extenuating circumstances.

This unit includes a Constituent Services Liaison and Ombudsperson for Elder & Disabled Services. These positions, funded by the City of New Bedford & the Office of Housing & Community Development, focus on addressing the needs of New Bedford’s elders, persons with disabilities, and non/limited English Speaking low-income residents.
View our Newsletter Neighborhood and Community News


Nora Andino, Constituent Services Liaison, is a bi-lingual staff (Spanish) member who:

Provides case management, information & referral services to constituents with emphasis on the Latino Community.
Assists Constituent with housing needs
Processes referrals from constituents, social service agencies, religious, fraternal and community organizations
Assists City departments with constituent needs
Attends agency and community meetings that pertain to constituent needs
Collaborates with other agencies/organizations
Phone: 508-979-1516
Office hours: M-F 8 AM – 5 PM City Hall, Room 219

Para información en Español llame al 508-979-1516 o 508-961-3136
John Lobo – Neighborhood Liaison

Provides assistants to Neighborhood Groups, attends meeting, solves Neighborhood issues
Assist with special projects.
Assist residents with quality of life issues.
Collaborates with other agencies/ organizations.
Process referrals from constituent to City Departments.
Coordinate Graffiti removal.
Contact: John Lobo
Phone: 508-979-1692
Office hours: Mon. – Fri. 7:30-4 City Hall, Room 220

Pauline Macedo, Ombudsperson provides:

I & R to N.B. low-income residents about local, state and federal programs
Assists with housing related matters, Snap Benefits etc.
Non-legal translations/interpretations (Portuguese)
Serve as a liaison on behalf of City Departments and constituents for their needs
Collaborates with other Social Service Agencies by attending agency & community meetings.
Contact: Pauline Macedo
Phone: 508-961-3135
Office Hours: Mon thru Fri 8 AM – 5 PM; City Hall, Room 219
Home, Hospital and Nursing Home Visits available upon request

Para informação em Português chame o Escritório pelo tel. 508-961-3135.
Marci Pina-Christian, Human Services Coordinator (Neighborhood Outreach, Human Relations:

Attend and provide support to neighborhood initiatives
Facilitate NCOU weekly meetings
Coordinate monthly NCOU meetings with mayor
Liason to city council on neighborhood issues
Editor of neighborhood and community newsletter
Host monthly neighborhood show
Local consumer program mediation
Neighborhood United Meeting Schedule

Neighborhood Update can be viewed on Cable Access Channel 18 on Tuesdays, Thursdays and Saturday’s 11:00 am and 8PM

Have a community program that you will like to promote? We would like to here from you.

Contact: Marci Pina-Christian
Office Phone: 508-979-1464
Cell Phone: 508-991-6262