[TE] – New Bedford – Unable to receive external emails after IP change.

John,

Sounds good. Talk to you then.

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Thanks,
____________________
Tom Erdely | MCSE, MCSA, 365MAA
OFFICE 365 SENIOR ENGINEER
[cid:[email protected]]
tom@liftoffonline.com
http://www.liftoffonline.com

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From: City of New Bedford MA
Date: Monday, December 2, 2019 at 9:48 AM
To: Tom Erdely
Subject: Re: Unable to receive external emails after IP change.

[NOTICE: This message originated outside of LiftOff, LLC — DO NOT CLICK on links or open attachments unless you are sure the content is safe.]
That would be great. Let me know what to call.

JOhn Costa

On Mon, Dec 2, 2019 at 9:31 AM Tom Erdely <tom@liftoffonline.com> wrote:
John,

Is there something on your firewall that could be blocking outbound emails? Are mailboxes that are still on premise receiving emails?

If you would like to have a call, would 1030am work for you?

Thanks,
____________________
Tom Erdely | MCSE, MCSA
OFFICE 365 SENIOR ENGINEER

tom@liftoffonline.com
http://www.liftoffonline.com

-Please excuse any typos; sent from my mobile device.
________________________________
From: City of New Bedford MA <cityofnewbedford@gmail.com>
Sent: Monday, December 2, 2019 9:19:07 AM
To: Tom Erdely <tom@liftoffonline.com>
Cc: John Costa <John.Costa@newbedford-ma.gov>; Brian Reilly <BReilly@liftoffonline.com>
Subject: Re: Unable to receive external emails after IP change.

[NOTICE: This message originated outside of LiftOff, LLC — DO NOT CLICK on links or open attachments unless you are sure the content is safe.]
Hi Tom,

Yes we made the update to the MX record. One thing I’m seeing now in the Exchange Queue Viewer is mail not going out to newbedfordma.mail.onmicrosoft.com

John Costa

On Sun, Dec 1, 2019 at 9:51 PM Tom Erdely <tom@liftoffonline.com> wrote:

John,

It looks like your MX points to mail.newbedford-ma.gov which points to 131.109.132.230. Is that the new IP? If not, this will need to be updated to match the new IP and that may be the problem. Let us know.

Thanks,

____________________

Tom Erdely | MCSE, MCSA, 365MAA

OFFICE 365 SENIOR ENGINEER

[signature_910865808]
tom@liftoffonline.com

http://www.liftoffonline.com

From: Tom Erdely <tom@liftoffonline.com>
Date: Sunday, December 1, 2019 at 9:15 PM
To: John Costa <John.Costa@newbedford-ma.gov>, Brian Reilly <BReilly@liftoffonline.com>
Cc: City of New Bedford MA <cityofnewbedford@gmail.com>
Subject: Re: Unable to receive external emails after IP change.

John,

Did you guys change your MX record to point to the new IP?

Thanks,

____________________

Tom Erdely | MCSE, MCSA

OFFICE 365 SENIOR ENGINEER

tom@liftoffonline.com

http://www.liftoffonline.com

-Please excuse any typos; sent from my mobile device.

________________________________

From: John Costa <John.Costa@newbedford-ma.gov>
Sent: Sunday, December 1, 2019 8:02:40 PM
To: Tom Erdely <tom@liftoffonline.com>; Brian Reilly <BReilly@liftoffonline.com>
Cc: City of New Bedford MA <cityofnewbedford@gmail.com>
Subject: RE: Unable to receive external emails after IP change.

[NOTICE: This message originated outside of LiftOff, LLC — DO NOT CLICK on links or open attachments unless you are sure the content is safe.]

Tom,

Noticed that Exchange Queue Viewer has several email in (newbedfordma.mail.onmicrosoft.com) not going out. I’ll do some more checking but I’ll let you know in the morning.

John Costa – Assistant Director

Management Information Systems

City of New Bedford

133 William St

New Bedford, MA 02740

P: 508-991-6245 F: 508-979-1685

From: Tom Erdely <tom@liftoffonline.com>
Sent: Saturday, November 30, 2019 6:18 AM
To: John Costa <John.Costa@newbedford-ma.gov>; Brian Reilly <BReilly@liftoffonline.com>
Cc: City of New Bedford MA <cityofnewbedford@gmail.com>
Subject: Re: Unable to receive external emails after IP change.

John,

Can you please check the Exchange Online Admin Center under Mail Flow -> Connectors? Can you double-click on any connectors listed and if there are IP addresses specified, make sure you update with your new IP addresses? Also, you will want to add the new I